1. Cancellation Policy

At Gadwares, we value our customers and strive to provide the best service possible. Our cancellation policy is designed to be fair and transparent. Please read the following terms carefully:

• Cancellations are only considered if the request is made immediately after placing the order. Once the order has been processed and shipped, cancellations cannot be entertained.
• Orders that have already been communicated to vendors or merchants and are in the shipping process cannot be canceled.
• Certain items, including perishable products such as flowers and food, are not eligible for cancellation. However, if you receive a damaged or poor-quality product, a refund or replacement may be issued upon verification.

2. Refund Policy

We strive to ensure customer satisfaction with every purchase. If you are unsatisfied with your order, please review our refund policy:

• For damaged or defective items, customers must report the issue to our Customer Service Team within the same day of receiving the product.
• The request will be entertained only after the merchant has verified and confirmed the issue.
• If the product received does not match the description or your expectations, you must report it to our support team within the same day.
• For products covered under a manufacturer warranty, customers should reach out directly to the manufacturer for assistance.
• Once a refund is approved by Gadwares, it may take **9-15 business days** for the refund amount to reflect in your account.

3. Important Notes

• Refunds will only be processed through the original payment method.
• Refund eligibility is subject to product inspection and approval.
• Shipping charges are non-refundable unless the return is due to a product defect or error from our end.

4. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us:

Merchant Legal Entity Name: CHERU THADATHIL MOHAMMED NIYAS

Registered Address: Cheruthadathil, Pazhur, Kerala, PIN: 673661

Telephone No: 8111811810

Email: alphix.net@gmail.com